TERMS AND CONDITIONS

ONLINE ORDERS: Customers wishing to pay for their order with a credit card may submit their order electronically through this web-site. An email address must be entered so you can receive confirmation that we received your order. No credit card account information is revealed in the email confirmation that is sent.

MAIL ORDERS: Customers wishing to pay for their order with a check or money order or customers who select the Snail Mail Box on the Check Out page, will be taken to an order page without pictures that they can print out and mail in along with payment. Orders paid by personal checks will not be shipped until the check fully clears our bank. All prices are quoted in U.S. dollars and all payments must be made in U.S. funds. No COD orders are accepted. We do NOT advise sending cash through the mail. All checks and money orders should be made payable to: Cybergraphic Designs, Inc.

PHONE ORDERS: Credit card orders may be phoned in to our toll free order line 1-888-GET-SPFX or our local number 440-888-8548. They may also be faxed to us at 440-888-6638. Our normal office hours are 9:00 a.m. to 5:00 p.m. EST, Monday - Friday, but don’t be surprised to find us working late or on the weekends. If you can reach us outside of our normal office hours we will be happy to process your order.

SHIPPING: Unless specific shipping instructions are given to us, orders will be shipped by the most economical means and to the best advantage of our customers, at our discretion. If a faster service is required you can request third day air, second day air or overnight service at an additional charge. Please contact us for a quotation on express service rates. Shipping & Handling charges shown on the order form are calculated for continental U.S. residents. Orders shipping to points outside the continental U.S. and orders of exceptional weight (i.e. containing large amounts of clay, plaster, casting latex and other heavy items) are subject to additional shipping charges. If the shipping charge is more than the shipping charge shown on the order form you will be contacted with the correct Shipping & Handling charge before your order is shipped.

RETURN POLICY: If you receive a damaged, defective or incorrect item, please notify us immediately. Any item manufactured by Cybergraphic Designs found to be defective will be replaced if you notify us upon receipt of the item. No returns will be accepted after 15 days. Our liability for a defective item will not exceed its replacement cost to us. Due to the nature of cosmetics and cosmetic products we cannot guarantee the sanitary nature of any item once it has left our premises. Therefore, we cannot accept returns, refunds or exchanges. Please make sure that you know what you are ordering before placing the order, as all sales are final.

DISCLAIMER: Most of the items we sell are considered non-toxic. Foam latex kits, foam urethane kits, and some components are a few of the exceptions. We have tried to provide precautionary warnings on all materials that, we believe, present a potential health hazard. However, the responsibility for safe use of any product sold rests solely on the buyer or user. No warranty either expressed or implied is given and Cybergraphic Designs assumes no liability for the use or misuse of any item purchased. Individuals using these products should refer to the product instruction sheet for applicable warning and safe handling instructions. Always use proper ventilation, safety glasses, chemical resistant gloves and common sense when working with hazardous or suspected hazardous materials.

ORDERING DURING WINTER MONTHS: All liquid latex products, as well as Pros-Aide and Cabo-Bondo will spoil if allowed to freeze. To avoid this we suggest having these products shipped using the express service during winter months. We haven't experienced any problems using express shipping, however, please be aware that the customer orders these products at their own risk.